Terms of Service
These terms are the agreement between you and SH1 NIGHTWASH LLC (“Nightwash,” “we,” “us”) for the Nightwash subscription overnight car-wash service in Miami, Florida. By subscribing on nightwashmiami.com, you agree to these terms.
Questions: partnersnightwash@gmail.com · (786) 616-7578
1. The service
Nightwash washes members’ cars overnight, in the member’s own parking spot, in participating premium condominium buildings in Brickell, Miami. We operate on Sunday through Thursday nights (the night that ends the following morning). Friday and Saturday nights are not service nights, because members use their cars late on those days and the service needs the car parked and ready.
You choose a plan — exterior, interior, full, or mixed — and a frequency. Prices for every plan are published on the website. Your wash night is assigned by capacity and load; you may state a preference and we will try to honor it, but the fixed night is ours to assign so every member’s car is ready by morning.
2. Eligibility
You must be 18 or older, live in a participating building, and have the right to authorize service on the vehicle you register. Service begins only after activation (§4).
3. Subscription and billing
- Plans are billed monthly through Stripe, in advance, at the price published on the website for the plan you chose.
- Your subscription renews automatically each month until you cancel (§5).
- If a price ever changes, we will tell you before the new price applies to your subscription, and the change will not apply retroactively.
- If a payment fails, we may pause service until the account is current. A paused account is not cancelled; washes missed while an account is paused for non-payment are not owed.
- Condition charge: if an interior service requires cleaning excessive pet hair or sand, a condition charge applies based on the level found — light $25, moderate $50, heavy $75 — documented with a photo as evidence and itemized in that visit’s service summary.
- Your authorization: by subscribing, you expressly authorize Nightwash to charge your payment method on file for (a) any Condition Charge that applies to your service ($25 / $50 / $75 by level, documented with photo evidence and itemized in your service summary), and (b) any vehicle-class price adjustment that applies to your plan after your vehicle’s class is verified at your first wash. We will notify you of any class adjustment before it applies; it takes effect from your next billing cycle and is never retroactive.
4. Activation and your lockbox
Signing up is not the start of service. Before your first wash:
- We deliver a lockbox to you (normally within 1–2 days, depending on stock).
- Your unique 4-digit lockbox code is sent to you by text message. Keep it private — it is known only to you and the Nightwash team.
- Your first wash falls on the next operating night with capacity after activation; your fixed night applies from the second wash on.
The lockbox lives inside your car between washes — trunk, door pocket, or glovebox. It never goes up to your apartment.
On your wash night, you agree to:
- Hang the lockbox on the driver’s window and raise the window fully.
- Set the car’s alarm with the remote, place the remote inside the box (in its signal-blocking pouch, if provided), close the box, and scramble the numbers.
- Park in your registered spot, with the car accessible to our operator.
On cars with frameless windows or convertibles, remove the lockbox before opening the driver’s door in the morning, and let us know about the frameless window when you sign up so we can flag your car accordingly.
You are responsible for the lockbox and for leaving the car and key ready as described. If the box is lost or damaged through misuse, we may charge a replacement fee at cost; normal wear is on us.
5. Cancellation
You may cancel at any time, free of charge, by contacting us at partnersnightwash@gmail.com or (786) 616-7578, with at least 7 days’ notice before your next billing cycle. Cancellation takes effect at the end of the paid cycle; we do not offer prorated refunds, and service continues until the end of the cycle you already paid for. We may end a subscription, with notice, if payments repeatedly fail or these terms are broken.
6. Missed washes
- If the miss is on you — the car wasn’t in its spot, or the lockbox wasn’t on the window with the key inside — that visit counts as a completed wash in your cycle, and we include a photo of the spot in your service summary as evidence.
- If the miss is on us — for example, weather or a building-access problem (§8) — the wash is rescheduled and does not count against your cycle.
7. Membership rules
- Cancellation: free at any time with at least 7 days’ notice before your next billing cycle — write to us at partnersnightwash@gmail.com or by text/WhatsApp at (786) 616-7578. No prorated refunds; service continues until the end of the paid cycle.
- Pause: you may pause your membership in full-cycle blocks only, up to 2 pauses per year, with 7 days’ notice by email to partnersnightwash@gmail.com or by text/WhatsApp at (786) 616-7578. No charges apply while your membership is paused.
- Baseline inspection: at your first wash we document your car’s starting condition with a 10-point inspection and photos, and send it to you with your service summary. The inspection is deemed accepted if you do not report discrepancies to us in writing within 72 hours of receiving your summary.
- No access / car not present: if we cannot access your car on your wash night, that visit counts as a completed wash in your cycle; a photo of the spot is included in your service summary as evidence.
- Skipping one wash (SKIP): if you will be away on your wash night, reply SKIP to your morning reminder text before 5:00 PM Eastern that day and we will take your car off that night's route — the wash is not lost and moves to your next scheduled wash night. This is a courtesy limited to one skip every 30 days. After 5:00 PM the night's route is already assigned and can no longer be changed, so the no-access rule above applies if your car is not there.
- Weather: rain never cancels your wash — we work in your covered garage. Service is only suspended for hurricanes, building closures, or garage flooding, and the missed visit is made up within the same cycle.
- Vehicle change: free up to 2 times per year. Your new car receives a baseline condition inspection at its next wash.
- Moving: if you move to another building where Nightwash operates, your membership transfers at no cost. If your new building is not serviced, you may pause or cancel with no penalty.
- One vehicle: your membership covers one registered vehicle and is non-transferable.
8. Service limitations
Overnight exterior work has honest limits:
- Weather: severe weather can make washing unsafe or pointless; affected washes are rescheduled under §6.
- Building access: service depends on your building allowing our team in. If a building withdraws access, we will pause or end affected subscriptions and refund any prepaid, unperformed washes.
- Car condition: we wash; we do not repair. Pre-existing damage, worn paint, and fragile trim or accessories may limit what we can safely clean on a given night, and our operators may skip an area rather than risk damage.
- Timing: we work through the night; we do not promise an exact wash time, only that your car is ready by morning.
9. Care of your car
Your car is serviced in its own spot, by an identified operator working under our nightly plan, with before-and-after photos taken at every visit as a condition record. If you believe a wash caused damage, tell us within 48 hours of that wash so we can review the visit photos with you.
10. Liability
To the extent permitted by Florida law, our total liability arising from the service is limited to the amounts you paid us in the three months before the claim. We are not liable for indirect or consequential losses, or for pre-existing damage or wear to a vehicle. Nothing in these terms limits liability that cannot be limited by law.
11. Insurance
Insurance activates before launch, with the building named as additional insured. Certificate delivered before day one.
12. Communications
By subscribing, you agree we may contact you about your account and service by email and, if you opted in at signup, by text message as described in the Privacy Policy. Reply STOP to any text to opt out of texts.
13. Governing law
These terms are governed by the laws of the State of Florida. Disputes will be handled in the courts of Miami-Dade County, Florida, unless a different forum is required by law.
14. Changes to these terms
If we change these terms in a way that matters — especially prices or how billing works — we will notify you before the change applies to your subscription. Continuing the service after a change takes effect means you accept it.
15. Contact
SH1 NIGHTWASH LLC (Nightwash)
partnersnightwash@gmail.com · (786) 616-7578
Miami, Florida